Welcome to hexel, Celebrating 20 Years of Legendary Service

15 Wash Lane, Warrington, Cheshire,
WA4 1HS. United Kingdom

01925 444439
sales@hexel.net

Please contact our office for full Terms and Conditions of Sale

General

The company refers to Hexel Developments Ltd
The customer refers to the party that placed the order
The terms and conditions do not affect your statutory rights

Orders

The company reserves the right to cancel any uncompleted orders or to suspend delivery in the event of the customer's commitment with the company not being met. In the event of cancellation, either by the company or by the customer, the customer shall indemnify the company against all loss, cost, damages, charges and expenses arising from the order and it's cancellation.

Any order placed by telephone may be required in writing by the company prior to acceptance by the company.

No liability for errors made by the customer whilst ordering will be accepted by the company.

Any times quoted for despatch of orders are to be treated as estimates only. Although every effort will be made to complete orders for specified despatch times, the company shall not be liable for failure to despatch within times quoted.

Delivery & Passage of Risk and Title

The risk of loss or damage to goods supplied by the company will pass to the customer upon delivery of the goods to the customer, or any other authorised person.

Any damage of goods in transit must be notified to the company and the carrier within two days of receipt, with packaging and contents kept for inspection. Any loss of delivery must be reported within six days of expected delivery to the company and the carrier.

Notwithstanding the provisions above, the goods delivered remain the property of the company until payment in full has been received.

The company reserves the right to remove said goods if payment is overdue in whole or in part, or immediately upon the commencement of any act or proceeding in which the company's solvency is involved, where the company may recover and resell the goods and may enter the customers property to remove them.

Payment

Payment is due 14 days from the invoice date, unless otherwise specified. Payment for new goods may not be withheld against faulty goods from previous orders, all warranty or replacements issues are to be dealt with separately.

Warranties

The company provides a one year guarantee for the work undertaken by the company, and will replace any faulty goods supplied with this work under the same guarantee.

Any faults or damage to goods caused by the customer, and any resulting costs, are the responsibility of the customer.

The company accepts no responsibility for goods provided by other companies used in conjunction with their own.

Faulty goods may only be refunded or replaced whilst under warranty. Good returned and found not to be faulty will be subject to a 20% restocking fee.

Second hand goods are bought with no guarantee, and are sold as seen.

It is the customers responsibility to ensure they have good backup’s of there data prior to work commencing.

Prices

Whilst every endeavour has been made to ensure the accuracy of the prices quoted, no responsibility can be accepted for any price changes, errors or omissions.

Dispute Resolution

In the unlikely event that you have a dispute with a service or product provided by Hexel, and we are unable to resolve the dispute you can contact The Ombudsman Service on the details below.

Website : http://www.consumer-ombudsman.org/

Email : complaints@consumer-ombudsman.org

Telephone : 0333 300 1620

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